Terms

TERMS OF SERVICE

Last Updated: March 27, 2026

Cotch Citi is operated by Cotch Citi Limited a company incorporated under the laws of England and Wales, having its registered office at 7 Bell Yard, London, England, WC2A 2JR (“Cotch Citi”, “Company”, “we”, “us”, or “our”).

Welcome to cotchciti.com (hereinafter referred to as “Cotch Citi”, “Platform”, “Application”, “Website”, “We”, “Us”, “Our”). These Terms of Service ("Terms") constitute a legally binding agreement between you and Cotch Citi governing your access to and use of the Cotch Citi website and mobile applications (the "Platform").

Cotch Citi provides an online marketplace that enables registered users ("Hosts") to list social events, parties, and gatherings ("Events") and other users ("Guests") to discover and book tickets for such Events

Hosts and Guests shall collectively be referred to as (“You” or “Your” or “User”).

Please read carefully these Terms and our Privacy Policy, which may be found at https://cotchciti.com/privacy-policy, and which is incorporated by reference into these Terms. We reserve the right to recover the cost of services, collection charges and lawyer’s fees from persons using the Platform fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or acts or omissions in breach of these Terms of Service.

Use of this Platform constitutes your consent to, and agreement to, abide by the most current version of these Terms of Service. We may at any time revise these Terms of Service by updating the Terms on our Platform. You agree to be bound by subsequent revisions and agree to review the Terms periodically for changes to the Terms of Service. The most up to date version of the Terms will always be available for your review under the "Terms and Condition" link that appears at the bottom of the site.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. BY USING THIS SITE OR SERVICE INDICATES YOUR UNDERSTANDING OF THESE TERMS AND ACCEPTANCE, OF THE DISCLAIMER NOTICE.

1. DEFINITIONS:
   1. 1.1. "Agreement" means the Terms of Service as detailed herein including all Exhibits, privacy policy, all other policies published on the site and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.
   2. 1.2. “Account” shall mean the accounts created by the Users on our Platform in order to use our Services and requires information such as name, address, contact number etc.
   3. 1.3. “Booking” means a confirmed reservation of a ticket or place at a Listed Event.
   4. 1.4. "Content" means text, graphics, images, software, audio, video, information or other materials.
   5. 1.5. “Listing” means an Event advertisement published on the Platform by a Host.
   6. 1.6. “Ticket” means a right of admission to an Event, purchased through the Platform.
   7. 1.7. "User Content" means all content that a user submits or transmits to us through email, feedback, comments and messages on our Platform.
   8. 1.8. “Our Content” shall mean all the Content that our Platform makes available through the Services, including any Content licensed from a third party.
   9. 1.9. "Collective Content" means User Content and our Platform Content.
2. INTERPRETATION:
   1. 2.1. The official language of these terms shall be English.
   2. 2.2. The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation.
3. ELIGIBILITY:
   1. 3.1. You may use the Service only if you are at least eighteen (18) years of age and can form a binding contract with us, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations.
   2. 3.2. Any use or access to the Service by anyone under 18 is strictly prohibited and in violation of this Agreement. Any person under the age of eighteen (18) years accessing the Platform should do so only under parental guidance. Our Platform reserves the right to terminate your membership and refuse to provide you with access to the Platform if we discover that you are under the age of 18 years. The Service is not available to any Users previously removed from the Service by us, unless we provide such Users with specific written authorisation to re-use the Service. Unauthorised Users are strictly prohibited from accessing or attempting to access, directly or indirectly, the Platform. Any such unauthorised use is strictly forbidden and shall constitute a violation of applicable state and local laws.
   3. 3.3. By using our Platform and its services, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the Terms of Service of this Agreement.
   4. 3.4. If you use our Platform on behalf of a company, organisation, or other entity, then (a) "you" includes you and that entity, and (b) you represent and warrant that you are an authorised representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity's behalf.
   5. 3.5. We may, in our sole discretion, refuse to offer access to or use of the Platform to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Platform is revoked in such jurisdictions
   6. 3.6. Except where additional Terms of Service are provided which are services specific, these Terms of Service supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms.
   7. 3.7. Cotch Citi and Hosts reserve the right to request proof of age at any point.
4. REGISTRATION:
   1. 4.1. In order to avail our services, you shall be required to create an account with us and provide certain personal information such as mobile number, username, email address, and password or signup through Mobile Number Authentication.
   2. 4.2. You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. The Platform uses a third-party service provider to verify your ID and information. You agree to immediately notify us of any unauthorised use, or suspected unauthorised use of your Account or any other breach of security. Our Platform cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must not share your password or other access credentials with any other person or entity that is not authorised to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your Platform account access credentials. We encourage you to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.
   3. 4.3. You agree to provide and maintain accurate, current and complete information about your Account. Without limiting the foregoing, in the event you change any of your personal information as mentioned above in this Agreement, you will update your Account information promptly.
   4. 4.4. When creating an Account, don’t:
      1. a) Provide any false personal information to us (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission;
      2. b) Use a username that is the name of another person with the intent to impersonate that person;
      3. c) Use a username that is subject to rights of another person without appropriate authorisation; or
      4. d) Use a username that is offensive, vulgar or obscene or otherwise in bad taste.
   5. 4.5. We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us at [email protected].
   6. 4.6. You may not transfer or sell your account and User ID, created on the Platform, to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
   7. 4.7. Our Services are not available to temporarily or indefinitely suspended members. Our Platform reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Our Platform reserves the right to refuse service to anyone, for any reason, at any time.
   8. 4.8. One individual can own only one account in his/her name.
   9. 4.9. You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our Platform’s policies as stated in the Agreement and other documents published on the Platform as well as all other operating rules, policies and procedures that may be published from time to time on the Platform by Company.
5. SERVICES:
   1. 5.1. Cotch Citi provides an online marketplace that enables Hosts to list social events, parties, and gatherings and allows the Guests to discover and book tickets for such Events.
   2. 5.2. Cotch Citi is a facilitator only. We do not own, create, sell, or manage any Events.
   3. 5.3. When Guests book an Event, they are entering into a contract directly with the Host. Cotch Citi is not a party to any contractual relationship between Users and Host.
   4. 5.4. Cotch Citi operates an integrated social networking feature that allows Users to follow other Users, build a personal network of Hosts and Guests, maintain a social feed of Events, and send and receive direct messages through the Platform's in-app messaging function. Cotch Citi makes no representations or warranties regarding the suitability, accuracy, or reliability of any information shared between Users through the social networking feature, and is not liable for any loss, harm, or damage arising from User interactions conducted through it.
   5. 5.5. The Platform may suggest other Users or Events to a User based on location, interests, mutual connections, or past activity. Such suggestions are generated algorithmically and do not constitute a recommendation, endorsement, or vetting of any User or Event by Cotch Citi. Users are responsible for exercising their own judgment before connecting with, messaging, or attending Events hosted by any suggested User. Cotch Citi has no liability for any harm arising from a User acting upon a Platform-generated suggestion.
6. CONDUCT AT EVENTS
   1. 6.1. Guests agree to behave lawfully and respectfully at all times.
   2. 6.2. Guests must:
      • Comply with all Event rules and instructions issued by the Host;
      • Not engage in disruptive, threatening, violent, or abusive behaviour;
      • Not consume illegal substances;
      • Respect the property of Hosts and third parties;
   3. 6.3. Not exceed venue capacity limits.
   4. 6.4. Hosts reserve the right to refuse entry or remove any Guest who breaches these requirements, without refund.
   5. 6.5. Where an Event is age-restricted, Guests must be able to present valid photographic identification upon request. Guests who misrepresent their age will be refused entry.
7. YOUR RESPONSIBILITY
   1. 7.1. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any property pursuant to your booking.
   2. 7.2. You are responsible for leaving a Property (and related personal property) in the condition it was in when you arrived,
   3. 7.3. You are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to a Property,
   4. 7.4. You must act with integrity, treat others with respect, and always comply with applicable laws.
8. ACKNOWLEDGEMENTS/REPRESENTATIONS AND WARRANTIES BY USERS:
   1. 8.1. Our Platform reserves the right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, we may at our sole discretion suspend, block, restrict, cancel the user id of such user and/or disqualify that user from using our Platform. Any person who knowingly and with an intention to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information shall be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
   2. 8.2. You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before making any purchases through the Platform.
   3. 8.3. You shall not tamper, pilfer or misuse the Platform Device(s) or allow, induce or assist a third party to indulge in such activity.
   4. 8.4. We bear no responsibility and liability for delays and losses suffered by you or caused to you as a consequence of any service provided to you.
9. YOU AGREE AND CONFIRM:
   1. 9.1. That you will use the services provided through our Platform, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Platform.
   2. 9.2. You will provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation details provided by you are found not to be true (wholly or partly), we have the right in our sole discretion to reject the registration and debar you from using the Services of our Platform and / or other affiliated Platforms without prior intimation whatsoever.
   3. 9.3. That you are accessing the services available on this Platform and transacting at your sole risk and are using your best and prudent judgment before entering into any dealings through this Platform.
   4. 9.4. It is possible that the other users (including unauthorised/unregistered users or "hackers") may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorised uses, but by using the Platform you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.
   5. 9.5. You agree that you will not:
      1. i. Alter, damage or delete any Content or other communications that are not your own Content or to otherwise interfere with the ability of others to access our Platform.
      2. ii. Claim a relationship with or to speak for any business, association, institution or other organisation for which you are not authorised to claim such a relationship;
      3. iii. Violate any operating rule, policy or guideline of our Internet access provider or online service.
      4. iv. We reserve the right to charge you for the services in near future if there is a significant change in our business model. We shall inform you about any such change by amending our User Agreement. You agree that Company reserves the sole right to change its business model and charge for the services being provided herein.
10. PROHIBITED ACTIVITIES
    1. 10.1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
    2. 10.2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
    3. 10.3. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform.
    4. 10.4. You shall not attempt to gain unauthorised access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
    5. 10.5. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information of any other User or visitor to Platform, including any account on the Platform not owned by You, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform.
    6. 10.6. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation, of our Platform.
    7. 10.7. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform.
    8. 10.8. You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of our Platform and / or others.
    9. 10.9. Interfering with any other person's use or enjoyment of the Platform.
    10. 10.10. Breaching any applicable laws;
    11. 10.11. Interfering or disrupting networks or web Platforms connected to the Platform.
    12. 10.12. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
    13. 10.13. Engage in fraudulent Bookings or chargebacks without legitimate basis;
    14. 10.14. Sell or transfer Tickets outside the Platform without express authorisation;
    15. 10.15. Harass, stalk, or intimidate other Users through the Platform's messaging features.
    16. 10.16. Users must not use the Platform to organise, promote, or attend events involving pornography, sexual services, escort services, or sexual exploitation, or to upload or distribute sexually explicit content. Such content will be removed immediately. Offending Users may be permanently banned and reported to relevant authorities where required by law.
    17. 10.17. The production, possession, promotion, or distribution of any child sexual abuse material or events facilitating sexual access to minors is strictly prohibited. Any violation will result in immediate permanent suspension.
    18. 10.18. The Platform must not be used to advertise, sell, distribute, or facilitate access to illegal drugs, controlled substances, or unlawful psychoactive substances. Events intended to enable illegal drug use or supply are prohibited.
    19. 10.19. Users may not bring, sell, display, or distribute firearms, weapons, or dangerous articles at Events or through the Platform. Listings that imply or encourage the presence of weapons are prohibited.
    20. 10.20. Events that encourage violence, confrontation, or threatening behaviour are strictly prohibited. Alcohol should not be served in events if Host has not obtained Licenses and Permits.
    21. 10.21. The Platform must not be used to organise or facilitate unlicensed gambling or gaming activities. Listings involving illegal betting or gambling operations will be removed. Cotch Citi is not a gambling operator and accepts no liability for gambling-related losses.
    22. 10.22. Cotch Citi operates solely as a technology platform connecting Hosts and Guests and does not organise or control Events. Users are solely responsible for their conduct and activities at Events. Cotch Citi is not liable for illegal acts committed by Users, subject to applicable law.
11. PROHIBITED CONTENT
    1. 11.1. Users must not submit, post, or transmit Content that:
       • Is unlawful, defamatory, harassing, obscene, or discriminatory;
       • Infringes any intellectual property rights of any third party;
       • Promotes or facilitates illegal activity;
       • Contains malware, viruses, or harmful code;
       • Is misleading, fraudulent, or designed to deceive;
       • Promotes events involving non-consensual activity of any kind;
       • Targets or endangers minors in any way.
12. OWNERSHIP OF CONTENT:
    1. 12.1. All right, title, and interest in and to the Platform (excluding postings/content provided by the users) is and will remain the exclusive property of our Platform and its licensors. The Platform is protected by copyright, trademark, and other applicable laws. Nothing in these Terms gives you a right to use the name of the Platform or Platform’s trademark or logo, or any other trademarks, logos, domain names, or other distinctive brand features relating to the Platform or located on the Platform.
13. INTELLECTUAL PROPERTY RIGHTS
    1. 13.1. All intellectual property rights in the Platform, including its software, design, trademarks, logos, and proprietary content, vest exclusively in the Company. No User is granted any licence to use such intellectual property except as expressly permitted under these Terms.
    2. 13.2. User-Generated Content. By submitting Content to the Platform, you grant Cotch Citi a worldwide, royalty-free, non-exclusive, sublicensable licence to use, reproduce, distribute, display, and adapt such Content for the purposes of operating and promoting the Platform. You warrant that you own or have all necessary rights in all Content you submit.
    3. 13.3. You retain ownership of your Content. Cotch Citi will not sell your Content to third parties without your consent.
    4. 13.4. Some of the features of this Platform or the Services may allow Users to view, post, publish, share, store, or manage ideas, opinions, recommendations (“User Submissions/Content”). User Content includes all content submitted through your Account. By posting or publishing User Content to this Platform or to the Services, you represent and warrant to us that (I) you have all necessary rights to distribute User Content via this Platform or via the Services, either because you are the author of the User Content and have the right to distribute the same, or because you have the appropriate distribution rights, licenses, consents, and/or permissions to use, in writing, from the copyright or other owner of the User Content, and (ii) the User Content does not violate the rights of any third party
    5. 13.5. All reviews, comments, feedback, submitted or offered to us on this Platform or otherwise disclosed, submitted or offered in connection with your use of this Platform (collectively, the "Comments") shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we exclusively own all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
    6. 13.6. Our Platform does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Platform. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party. We reserve the right, but have no obligation, to monitor the materials posted on the Platform. Our Platform shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the Platform and in your private messages. Please be advised that such Content posted does not necessarily reflect our views. In no event shall our Platform assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
    7. 13.7. You shall be solely responsible for any and all of your User Content or User Content that is submitted through your Account, and the consequences of, and requirements for, distributing it. With Respect to User Submissions, you acknowledge and agree that:
       1. i. User Submissions are entirely voluntary;
       2. ii. User Submissions do not establish a confidential relationship or obligate us to treat User Submissions as confidential or secret.
       3. iii. We have no obligation, either express or implied, to develop or use User Submissions, and no compensation is due to you or to anyone else for any intentional or unintentional use of User Submissions.
    8. 13.8. It is possible that any of the user (including unauthorised users or "hackers") may post or transmit offensive or obscene materials on the Platform and that other users may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorised uses, but by using the Platform, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.
    9. 13.9. You may upload to any area of the Platform or otherwise transmit, post, publish, reproduce or distribute, on or through our Platform, Content, that is not subject to any Intellectual Property Rights, or Content in which any holder of Intellectual Property Rights has given express authorisation for distribution over the Internet and on our Platform, without restriction whatsoever.
14. INDEMNITY:
    1. 14.1. Users agree to defend, indemnify and hold harmless our Platform, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to our Platform or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
15. TERMINATION/SUSPENSION OF ACCOUNT:
    1. 15.1. We may, at any time and without notice, suspend, cancel, or terminate your right to use the Platform (or any portion of the Platform). In the event of suspension, cancellation, or termination, you are no longer authorised to access the part of the Platform affected by such suspension, cancellation, or termination. In the event of any suspension, cancellation, or termination, the restrictions imposed on you with respect to material downloaded from the Platform, and the disclaimers and limitations of liabilities set forth in the Agreement, shall survive.
    2. 15.2. Without limiting the foregoing, we may close, suspend or limit your access to your Account:
       1. i. if we determine that you have breached, or are acting in breach of, this User Agreement;
       2. ii. if we determine that you have breached legal liabilities (actual or potential), including infringing someone else's Intellectual Property Rights;
       3. iii. if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
       4. iv. you do not respond to account verification requests;
       5. v. to manage any risk of loss to us, a User, or any other person; or
       6. vi. For other similar reasons.
    3. 15.3. If we close your Account due to your breach of this User Agreement, you may also become liable for fees in an amount as ascertained by the Platform.
    4. 15.4. In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.
16. DISPUTE RESOLUTION AND JURISDICTION:
    1. 16.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The exclusive jurisdiction for any legal proceedings relating to these Terms shall be the courts of England and Wales, save that Cotch Citi may seek interim injunctive relief in any competent jurisdiction.
    2. 16.2. In the interest of resolving disputes between you and us in the most expedient and cost effective manner, you and we agree that any and all disputes arising in connection with the Terms shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of the Terms, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of the Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
    3. 16.3. The venue for arbitration shall be London, England.
    4. 16.4. The language used in Arbitration shall be English and the award of the arbitration shall be binding on both, you and us.
    5. 16.5. Nothing in these Terms affects the statutory rights of Users acting as consumers under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable consumer protection legislation.
17. DISCLAIMER:
    1. 17.1. The Platform is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Platform.
    2. 17.2. We make no warranty that the Services or Platform will meet your requirements or that the Services or your access to the Platform will be uninterrupted, timely, accurate or reliable; nor do we make any warranty as to any information that may be obtained through the Services or Platform. In case there is any defect in any software being used for the provision of the Services, we do not make any warranty that defects in such software will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through use of the Services or Platform is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material or data.
    3. 17.3. User understands and agrees that any information or service obtained through the Platform is done at user's own discretion and risk and that user will be solely responsible for any damage resulting from any transaction.
18. PRIVACY:
    1. 18.1. We respect the privacy of our users and take all possible measures to protect them. Our Privacy Policy has all the practices, measures and steps we have to protect your privacy.
19. SECURITY:
    1. 19.1. We have employed highest possible security measures to protect your data which is stored with us. While we take all possible measures, you must immediately notify us at [email protected] upon becoming aware of any unauthorised access, any illegal online activity or any other security breach pertaining to the Platform, your Account or our Services and do everything under your control to mitigate the unauthorised access or security breach (including providing us the evidence and notifying appropriate authorities). You are solely responsible for securing your password. We will not be liable for any loss or damage arising from unauthorised access of your account resulting from your failure to secure your password.
20. LIMITATION OF LIABILITY AND EXPRESS RELEASE:
    1. 20.1. You expressly hereby release and waive all claims against the Company, and its subsidiaries, affiliates, officers, agents, licensors, co-branders or other partners, and employees from any and all liability for claims, damages (actual and/or consequential), costs and expenses (including litigation costs and attorneys' fees) of every kind and nature, arising from or in any way related to your use of our Platform.
    2. 20.2. TO THE FULLEST EXTENT PERMITTED BY LAW, COTCH CITI SHALL NOT BE LIABLE FOR:
       • Any act, omission, or default of any Host or Guest;
       • Any injury, loss, or damage suffered at or in connection with any Event;
       • Any inaccuracy or misleading information in a Listing;
       • Loss of profits, business, data, or goodwill (whether direct or indirect);
       • Any failure or delay caused by circumstances beyond our reasonable control.

       Nothing in these Terms excludes liability for death or personal injury caused by Cotch Citi's own negligence, fraud, or any other liability that cannot be excluded by law.

    3. 20.3. Host Indemnity

       Hosts agree to indemnify, defend, and hold harmless Cotch Citi, its directors, employees, agents, and successors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

       • Any Event listed by the Host;
       • The Host's breach of these Terms;
       • The Host's negligence, wilful misconduct, or unlawful act;
       • Any third-party claim relating to a Host's Event.
    4. 20.4. Aggregate Liability Cap

       Where Cotch Citi's liability cannot be excluded, our total aggregate liability to any User in respect of any claims arising under or in connection with these Terms shall not exceed the greater of: (a) the total Platform Fees paid by or attributable to the relevant User in the 12 months preceding the claim; or (b) £250.

21. NOTICES:
    1. 21.1. Any notices must be given by postal mail to us at;

    Attn: Legal Department ____________________

    1. 21.2. In your case, we will send you any notice at your provided email address (either during the registration process or when your email address changes). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us. In such case, notice shall be deemed given three days after the date of mailing.
22. OUR SERVICE AND GUARANTEES:

    Our Platform reserves the right to modify or terminate the Platform’s service for any reason, without notice, at any time. We also reserve the right to sell, alter, transfer or delegate our rights under this agreement to anyone without any prior notice to you. Our Platform does not guarantee continuous, uninterrupted access to the Platform, and operation of the Platform may be interfered with by numerous factors outside our control.

23. LINKS TO OTHER PLATFORMS:

    Links to third party Platforms on this Platform are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked Platforms and Platforms. We have not reviewed these third party Platforms or Platforms and do not control and are not responsible for any of these Platforms or their content and their privacy policy and Terms of Service. We do not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party Platforms linked to this Platform, you do this entirely at your own risk.

24. NO WAIVER IMPLIED:

    The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect our right to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

25. SEVERABILITY:

    Each Term shall be deemed to be severable. If any Term or portion thereof is found to be invalid or unenforceable, such invalidity or unenforceability shall in no way effect the validity or enforceability of any other Term.

26. ASSIGNMENT:
    1. 26.1. You will not assign any rights or delegate any obligations under these Terms, in whole or in part, by operation of law or otherwise, without obtaining our prior written consent, which may be withheld in our sole discretion.
    2. 26.2. We may assign our rights and delegate any of our obligations under these Terms, in whole or in part, without your consent. Any assignment or delegation in violation of the foregoing will be null and void. These Terms will be binding and inure to the benefit of each party’s permitted successors and assigns.
27. FORCE MAJEURE:

    In no event we shall not be responsible or liable for any failure or delay in the performance of obligations hereunder in these terms arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications, computer hacking, malicious damage or computer (software and hardware) services or failure of third-party infrastructure;

28. MODIFICATION:

    The Terms of Service cannot be modified on an individual basis by any person affiliated, or claiming affiliation, with us. Nothing in this section will prevent us from modifying the terms of these Terms of Service and posting such modifications on our Platform. We reserve the right, in our sole and exclusive discretion, to revise these Terms of Service at any time. All revisions shall be posted on this page. Since you are bound by all revisions made by us, you should review this page each time you connect to our Platform. It is important that you fully read and understand the Terms of Service you are agreeing to be bound by, when you use this Platform.

29. COMMUNICATIONS:
    1. 29.1. Our Platform’s team may send you information about offers, notices, letters and other communication to your email. You can ask us to refrain from sending you offers or promotional offers by sending us an email at [email protected] or by clicking the unsubscribe link in our emails sent to you.
    2. 29.2. You consent to receive notices and information from us in respect of the Platform and Services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or close your Account.
    3. 29.3. By using our services, you are deemed to have executed this Agreement electronically; effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgement that you are able to electronically receive, download, and print this Agreement.
    4. 29.4. In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of the Platform, you give us permission to provide these records to you electronically instead of in paper form.
    5. 29.5. By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this Agreement that we would otherwise be required to provide to you in paper form. However, we reserve the right, in our sole discretion, to communicate with you via the Postal Service and other third-party mail services using the address under which your account is registered. Your consent to receive records and notices electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further records and notices electronically at any time by contacting at the Contact details provided on our Platform. If you withdraw your consent to receive such records and notices electronically, we will terminate your access to the Services, and you will no longer be able to use the Services. Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal. Please note that your withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by us to you before the withdrawal of your consent becomes effective.
    6. 29.6. In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information by contacting Customer Support at [email protected].
30. ENTIRE AGREEMENT:

    The Agreement, in connection with the other obligations, policies and rules detailed in writing on the Platform, constitute the entire agreement between you and the Platform.

31. CONTACT US:

    For any further clarification of our Terms of service, please write to us at [email protected].

GUEST TERMS & CONDITIONS

These Guest Terms & Conditions apply specifically to all users of the Cotch Citi Platform in their capacity as Guests, and supplement the Terms of Service above. By purchasing a Ticket or attending an Event, you agree to these Guest Terms in addition to the Terms of Service.

1. Booking Process

1.1 How Bookings Work

When you make a Booking on the Platform, you are entering into a direct contract with the Host for admission to the relevant Event. Cotch Citi acts solely as an intermediary platform and payment processing agent; we are not a party to that contract.

A Booking is confirmed when you receive a Booking Confirmation email and/or in-app notification. Your Ticket(s) will be available in the 'My Tickets' section of the Platform. You must present a valid Ticket (digital or printed) upon arrival at the Event.

1.2 Ticket Transfers

Tickets may only be transferred to another person via the Platform's official transfer function where such facility is made available. Tickets must not be resold at a value in excess of the original purchase price. Tickets sold through unauthorised channels may be invalidated without refund.

1.3 Duplicate Tickets

Each Ticket contains a unique QR code or identifier. Duplicate Tickets will be rejected at the door. Guests are responsible for the security of their Tickets and must not share digital Ticket files with persons not authorised to attend.

2. Guest Rights and Protections

2.1 Event Cancellation by Host

If a Host cancels an Event, Cotch Citi will notify all affected Guests via email and in-app message as soon as reasonably practicable. Guests will receive a full refund of the Ticket price and any applicable Booking fees within 5 to 7 business days. Cotch Citi shall not be liable for any consequential losses suffered by Guests as a result of Event cancellation by a Host.

2.2 Significant Event Changes

If a Host makes a material change to a Listed Event (including, without limitation, a change of date, time, venue, or fundamental nature of the Event), Guests will be notified and offered the option to:

• Accept the change and retain their Booking; or
• Cancel their Booking and receive a full refund.

A material change is any modification that a reasonable Guest would consider significant when making their Booking decision.

2.3 Event Not as Described

Where an Event materially fails to match its Listing description, Guests may submit a complaint to Cotch Citi within 48 hours of the Event's end time, supported by evidence. Cotch Citi will investigate and, in appropriate cases, may issue a partial or full refund at its sole discretion. Repeated or vexatious complaints may result in Account suspension.

2.4 Right to Refuse Entry

Hosts retain the right to refuse entry to or eject Guests who:

• Do not hold a valid Ticket;
• Fail age verification where required;
• Are visibly intoxicated upon arrival;
• Behave in a disruptive, aggressive, or threatening manner;
• Breach the Event's stated terms or rules.

Entry refusal or ejection on lawful grounds does not entitle a Guest to a refund unless Cotch Citi determines otherwise following investigation.

3. Guest Conduct and Liability

3.1 Personal Responsibility

Guests attend Events entirely at their own risk. Guests are responsible for their own health, safety, and personal property at Events. Cotch Citi strongly recommends that Guests obtain personal accident or travel insurance for Events at unfamiliar venues.

3.2 Damage and Loss

Guests will be liable for any damage caused to a Host's property or venue during an Event. Cotch Citi may, at the Host's request, facilitate a damage claim against a Guest through the Platform. Guests who cause damage may be subject to Account suspension and legal action.

3.3 Photography and Recording

Guests must comply with the Host's stated policy on photography and recording. Recording and distribution of other Guests without their consent may breach UK data protection and privacy law. Cotch Citi will cooperate with any legitimate complaint relating to unauthorised recording.

PAYMENT, REFUND & CANCELLATION POLICY

This Policy governs all financial transactions processed through the Cotch Citi Platform. It applies to Hosts, Guests, and all users who purchase, sell, or manage Tickets via the Platform.

1. Payment Processing

1.1 Accepted Payment Methods

Cotch Citi accepts payment by debit card, credit card, and other payment methods as notified to Users from time to time. All card payments are processed by our third-party payment service provider ('PSP'). Cotch Citi does not store card or other payment details.

1.2 Currency and Pricing

Unless otherwise stated, all prices on the Platform are displayed in Pounds Sterling (GBP). For international Guests, your card provider or bank may apply currency conversion fees, for which Cotch Citi accepts no responsibility. Prices displayed are inclusive of all applicable taxes unless explicitly stated otherwise.

1.3 Payment Timing

Full payment is required at the time of Booking. Provisional holds may apply pending verification. Where a payment fails, the Booking will not be confirmed. Cotch Citi will notify you of failed payments and allow you to retry.

1.4 Fraud Prevention

Cotch Citi employs automated fraud detection measures. Transactions flagged as potentially fraudulent may be delayed or declined. Users whose accounts are associated with repeated fraudulent transactions will be permanently banned and reported to relevant authorities.

2. No Refund Policy

2.1 Guests are not entitled to a refund. Refunds can only be issued if the Host agrees to provide, however, the Platform shall not have the obligation in any scenario to issue refunds.

2.2 Mandatory Full Refunds

A full refund of the Ticket price AND Booking fee will always be issued where:

• The Event is cancelled by the Host;
• The Event date or venue is materially changed by the Host and the Guest declines the change;
• The Event fails to take place due to circumstances within the Host's control;
• Cotch Citi determines following investigation that the Event materially failed to match its description.

2.3 Non-Refundable Circumstances

No refund will be issued where:

• A Guest is refused entry or ejected due to their own conduct;
• A Guest fails to attend the Event for personal reasons (including illness, travel disruption, or change of plans) outside the refund window;
• A Guest has been banned from the Platform;
• The cancellation is fraudulent or designed to exploit our refund system.

2.4 Force Majeure

Where an Event cannot take place due to circumstances beyond the Host's reasonable control ('Force Majeure Events'), including but not limited to acts of God, government restrictions, pandemic measures, or natural disasters, Guests will not be eligible for refunds,

2.5 Processing of Refunds

Refunds will be processed to the original payment method within 5 to 7 business days of approval. Cotch Citi cannot be held responsible for delays caused by banks or card issuers. Guests should contact their card provider if a refund has not appeared after 10 business days.

3. Cancellation Policy

3.1 Guest Cancellations

Guests may cancel a Booking at any time via the Platform. Refunds will be issued in accordance with the applicable refund window set out in Section 2.1.

3.2 Host Cancellations

Hosts may cancel a Listed Event at any time, but repeated cancellations will adversely affect the Host's rating and may result in suspension of hosting privileges. Where a Host cancels:

• More than 7 days before the Event: Full refund to all Guests.
• Within 7 days of the Event: Full refund to all Guests. Host will receive a formal warning and may have their Platform access suspended if repeated.
• Within 48 hours of the Event: Full refund to all the guests and a 20 percent penalty.

3.3 Cotch Citi-Initiated Cancellations

Cotch Citi reserves the right to cancel any Listing or Booking where it reasonably determines that an Event poses a risk to safety, violates applicable law, or breaches these Terms. In such circumstances, Cotch Citi will issue full refunds to Guests and may take further action against the Host.

4. Platform Fees

The following fee structure applies to all transactions on the Platform:

• A flat fee of 5% of the Ticket price is charged from the Host.
• Currency Conversion Fee: As charged by the Guest's card provider; Cotch Citi does not charge additional conversion fees.

All fees are inclusive of applicable VAT where Cotch Citi is required to charge VAT. Cotch Citi reserves the right to adjust its fee structure upon 30 days' notice to Users.

LIABILITY WAIVER, RELEASE, AND ASSUMPTION OF RISK

Effective Date: March 6, 2026

Cotch Citi is a technology-driven marketplace platform. It connects individuals who wish to host social events and gatherings ('Hosts') with individuals who wish to attend those events ('Guests'). Cotch Citi does not itself host, organise, operate, manage, attend, or supervise any Event listed on the Platform. Cotch Citi does not inspect venues, screen Hosts beyond identity verification, control the conduct of Guests, or guarantee the accuracy of any Listing.

The relationship between a Host and a Guest is a private arrangement between two independent individuals. Cotch Citi is not a party to that arrangement. By using the Platform, you acknowledge and accept the nature of Cotch Citi's role as a neutral marketplace intermediary and not as an event organiser, venue operator, safety authority, or insurer.

Inherent Risks of Social Events

Attending or hosting social events and gatherings carries inherent risks that cannot be eliminated regardless of the care taken by any party. You acknowledge that these inherent risks include but are not limited to:

• Physical injury arising from accidents, falls, collisions, or other incidents at or near an Event venue.
• Exposure to illness, including communicable disease, arising from attendance at crowded gatherings.
• Loss of or damage to personal property at an Event venue.
• Emotional distress arising from interactions with other attendees.
• Exposure to noise, smoke, strobe lighting, alcohol, or other environmental factors that may affect health or comfort.
• Incidents of anti-social behaviour, confrontation, or violence involving other attendees.
• Venue-related hazards including uneven surfaces, inadequate lighting, temperature extremes, or structural risks.
• Personal injury or illness arising from the consumption of food or drink at an Event.
• Risks associated with travel to and from an Event, including road, rail, and pedestrian hazards.

You acknowledge that this list is not exhaustive and that social events by their nature involve an element of risk that cannot be entirely controlled or anticipated.

Inherent Risks of Social Networking

The Platform's social networking features carry additional inherent risks, including:

• Meeting and interacting with individuals whose identity, character, or intentions may differ from their online presentation.
• Receiving or being exposed to unwanted, offensive, or upsetting communications from other Users.
• The sharing or misuse of personal information posted on a public or semi-public profile.
• Emotional impact arising from social interactions, comparisons, or the dynamics of online communities.

You acknowledge these risks and accept personal responsibility for the degree to which you engage with the social networking features of the Platform.

Community Guidelines

Effective: 6 March 2026

Social. Events. Connection. Culture.

These Community Guidelines set out the standards of behaviour that every member of the Cotch Citi community, whether Host, Guest, or social user, is expected to uphold. They exist to ensure that Cotch Citi remains a safe, welcoming, inclusive, and enjoyable space for everyone. Alongside our Terms of Service, these Guidelines are binding on all users. Violations may result in content removal, Account suspension, or permanent banning from the Platform.

1. Our Community Values

Everything on Cotch Citi is built around four core values. These are not aspirational — they are the standard we hold every member of our community to.

Respect

Every person on this Platform deserves to be treated with basic human dignity. Differences in background, culture, lifestyle, and identity are what make events and social gatherings rich and meaningful. Treat every Host, Guest, and community member the way you would want to be treated. Disrespect, condescension, mockery, and cruelty of any kind have no place here.

Authenticity

Be honest about who you are, what your Event is, and what your intentions are. Do not misrepresent your identity, your venue, your Event, or yourself to other Users. Authenticity builds trust, and trust is what makes this community work. Fake profiles, misleading listings, and dishonest communication undermine the entire platform.

Inclusion

Cotch Citi is a global platform built for everyone. No person should ever feel unwelcome, excluded, or discriminated against because of their race, ethnicity, nationality, religion, gender, sexual orientation, age, disability, or any other characteristic. Hosts are expected to welcome Guests without prejudice. Guests are expected to respect the diverse communities and spaces they enter.

Safety

The physical and emotional safety of every person on the Platform is non-negotiable. Every Host bears responsibility for the safety of their Event. Every Guest bears responsibility for their own conduct. Cotch Citi commits to acting swiftly on any safety concern raised by any member of the community.

2. Host Community Standards

Being a Host on Cotch Citi is a privilege. Hosts represent the Platform to their Guests and are the primary guardians of quality and safety at every Event. The following standards apply to all Hosts.

2.1 Honest and Accurate Listings

Your Event listing must be an honest and complete representation of what Guests can expect. This means the description, photos, venue, date, time, capacity, price, and any restrictions must all be accurate at the time of listing and must be updated immediately if anything changes. Do not embellish, exaggerate, or omit material information. Guests make decisions based on your listing. Misleading them damages trust in you and in the whole community.

2.2 Preparing a Safe Environment

Before your Event, walk the venue and ask yourself whether you would be comfortable bringing a family member there. Identify hazards and address them. Know your maximum safe capacity and do not exceed it. Ensure entry and exit routes are clear at all times. Have a plan for what you will do if someone is taken ill, if a fight breaks out, or if you need to end the Event early. Safety planning is not optional — it is part of what it means to be a Host on Cotch Citi.

2.3 Welcoming All Guests

Once a Guest has a valid Ticket, they are entitled to a fair welcome. You may not refuse entry on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic. You may set a reasonable dress code or theme, but it must be applied equally to all Guests and stated clearly in your listing. Any entry criteria that appear to mask discriminatory intent will result in your listing being removed and your Account reviewed.

2.4 Responsible Alcohol Service

If your Event involves alcohol, hosts are responsible to obtain licenses from the applicable authority. Do not serve alcohol to anyone who is visibly intoxicated. Do not serve alcohol to anyone who is under 18 years of age. Check ID if you have any doubt. Ensure that soft drink and water alternatives are available. Consider the journey home for your Guests and whether they have safe means of getting there. Remember that serving alcohol to intoxicated persons or minors is not just a guideline violation — it is a criminal offence.

2.5 Managing Disruption

You have both the right and the responsibility to manage the behaviour of Guests at your Event. If a Guest is being disruptive, aggressive, intoxicated beyond reason, or making other Guests uncomfortable, you may ask them to leave. You do not need to issue multiple warnings. Your duty of care to the majority of Guests overrides any individual Guest's desire to remain. If a situation escalates to a point where you or others feel unsafe, call the police immediately. Do not attempt to manage a violent situation alone.

2.6 Communication and Responsiveness

Respond to Guest messages in a timely manner before and after Events. If an Event changes or is cancelled, notify Guests as early as possible through the Platform. Guests who are left without information or are surprised by material changes have a right to feel let down. Poor communication is one of the leading causes of negative reviews and disputes, and it reflects badly on the entire Host community.

3. Guest Community Standards

Guests are the lifeblood of the Cotch Citi community. A great Guest makes the Host's effort worthwhile and contributes to an experience that everyone at the Event can enjoy. These standards apply to all Guests.

3.1 Attend in Good Faith

When you book an Event, you are making a commitment to the Host and to the other Guests who will be there. Only book Events you genuinely intend to attend

3.2 Respect the Venue and Space

You are a Guest in someone's home, venue, or hired space. Treat it accordingly. Do not damage property. Do not access areas of a venue you have not been invited into. Do not remove items from the venue. If you accidentally cause damage, tell the Host immediately and take responsibility. Attempting to conceal damage is a serious breach of community trust and may result in a claim against you.

3.3 Respect Other Guests

Events are shared experiences. The way you behave affects everyone around you. Keep noise, aggression, and personal disputes out of the Event space. Do not make other Guests feel uncomfortable, intimidated, or unwelcome. Do not take photographs or video of other Guests without their consent. Respect personal boundaries at all times. If another Guest is making you or anyone else feel unsafe, tell the Host immediately or call for help.

3.4 Arrive Responsibly

Arrive at a time that is reasonable within the Event's stated schedule. Do not arrive excessively intoxicated. Hosts have the right to refuse entry to Guests who are already heavily intoxicated and are unable to conduct themselves safely. Bring valid ID if the Event is age-restricted. Attempting to gain entry to an age-restricted Event underage is a serious breach of both these Guidelines and the law.

3.5 Leave Respectfully

How you leave an Event matters as much as how you arrived. Leave at a time that is appropriate to the Event's end time. Do not linger beyond the stated end without the Host's invitation. Be mindful of neighbours and the surrounding community when leaving, particularly late at night. Keep noise levels low and do not gather in large groups outside the venue.

3.6 Honest Reviews

Reviews are one of the most important tools in the Cotch Citi community. When you leave a review, be honest, fair, and constructive. Do not leave a review based on factors outside the Host's reasonable control, such as traffic or bad weather. Do not leave false, malicious, or retaliatory reviews. Fabricated negative reviews intended to harm a Host's reputation are a breach of these Guidelines and may result in legal action by the affected Host.

4. Social Networking Standards

Cotch Citi's social features including following, feeds, posts, and messaging exist to help people find events they will love and connect with people who share their interests. These features come with their own set of community expectations.

4.1 Authentic Profiles

Your profile must represent you accurately. Use your real name or a consistent handle that identifies you. Do not use another person's photographs, name, or identity. Do not create multiple accounts to follow or interact with other Users deceptively. Fake profiles undermine the trust that makes the social features of the Platform valuable.

4.2 Respectful Messaging

Use the in-app messaging function only for legitimate, respectful communication. Do not send unsolicited messages to Users you have no connection to. Do not send messages that are sexually explicit, threatening, harassing, or designed to solicit commercial transactions outside the Platform. One unwanted message is a mistake. Persistent unwanted contact is harassment and will be treated as such.

4.3 Positive and Constructive Posts

Posts on your profile should add value to the community. Share Events, experiences, and content that you would be comfortable with Cotch Citi and the wider world seeing. Do not post content that is offensive, defamatory, discriminatory, or designed to embarrass or harm another person. Do not post content that contains personal information about other Users without their consent.

4.4 No Spam or Artificial Engagement

Do not use automated tools, bots, or fake accounts to inflate your follower count, boost engagement on your posts, or manipulate the Platform's recommendation algorithms. Do not send mass unsolicited messages promoting Events or services. Organic, genuine engagement is what builds a real community. Artificial manipulation destroys it.

4.5 Reporting Harmful Content

If you see content on the Platform that you believe violates these Guidelines, report it using the in-app reporting tool or by emailing [email protected]. Do not respond to harmful content by posting retaliatory content of your own. Two wrongs do not make a right, and retaliatory posts will be treated as violations in their own right, regardless of what prompted them.

5. Zero Tolerance Conduct

The following behaviours result in immediate and permanent Account termination. No prior warning will be given. No appeal will be considered. Cotch Citi will report all relevant cases to the appropriate authorities.

• Sexual abuse, exploitation, or assault of any person at an Event or through the Platform's communication features.
• Any conduct involving the sexual exploitation of a child or the sharing of child sexual abuse material in any form.
• Supplying, selling, or openly distributing controlled drugs at or through an Event listed on the Platform.
• Bringing, carrying, or using a weapon of any kind at an Event.
• Organising or promoting an Event that is, in substance, a vehicle for human trafficking, forced labour, or sexual exploitation.
• Inciting violence against any individual or group, whether at an Event or through the Platform's social features.
• Using the Platform to promote terrorism, extremist ideology, or any proscribed organisation.
• Creating, sharing, or distributing pornographic, obscene, or sexually explicit content through the Platform.
• Persistent targeted harassment or stalking of any User through the Platform.
• Deliberate and material misrepresentation designed to defraud Guests or Hosts.

6. Content and Listings Standards

6.1 Photography and Media in Listings

All photographs and videos used in Event listings must accurately represent the venue and the nature of the Event. Do not use stock imagery that misrepresents your space. Do not use images of other people without their consent. Images must not be sexually explicit, violent, or offensive. Cotch Citi reserves the right to remove or replace listing images that do not meet these standards without notice.

6.2 Event Titles and Descriptions

Event titles and descriptions must be written in plain, honest language. They must not contain coded language, euphemisms, or double meanings designed to circumvent these Guidelines while implying prohibited activity. Cotch Citi's moderation team is trained to identify such language, and any listing suspected of using it will be removed pending investigation.

6.3 Pricing Transparency

All pricing must be clearly stated in the listing before a Guest completes their booking. Hidden charges, surprise fees at the door, or prices that differ materially from the listing are prohibited and may give rise to refund obligations. Pricing must not be manipulated based on a Guest's race, nationality, or other protected characteristic.

7. Enforcement and Consequences

Cotch Citi enforces these Community Guidelines consistently and fairly. The consequences for violations will be proportionate to the seriousness of the conduct, though we reserve the right to apply more severe consequences where we consider the circumstances warrant it.

7.1 Warning

For first-time or minor violations, Cotch Citi may issue a formal written warning to the User. The warning will identify the violation and the specific section of these Guidelines breached. A record of the warning will be retained on the User's Account. A second violation after a warning will typically result in suspension.

7.2 Temporary Suspension

Where a User commits a repeated or moderately serious violation, their Account may be suspended for a defined period of between 7 and 90 days. During suspension, the User cannot list Events, make Bookings, post content, or use the messaging function. Existing Bookings affected by a suspension will be cancelled and refunded in accordance with the Cancellation Policy.

7.3 Permanent Ban

Where a User commits a serious, repeated, or zero tolerance violation, their Account will be permanently banned. A permanently banned User may not create a new Account, directly or indirectly, or use the Platform through any other User's Account. Circumventing a permanent ban by creating new accounts is itself a violation and will be reported to the relevant authorities where appropriate.

7.4 Reporting to Authorities

Cotch Citi will report violations involving criminal conduct to the relevant law enforcement authorities. This includes but is not limited to conduct involving violence, sexual offences, drug supply, weapons, human trafficking, fraud, and child exploitation. Cooperation with law enforcement is not discretionary in these matters — it is an obligation Cotch Citi takes seriously.

7.5 Appeals

Users who believe an enforcement action has been taken against them unfairly may submit an appeal within 14 days of the action by writing to [email protected] with the subject line 'Enforcement Appeal'. Cotch Citi will review the appeal and respond within 21 business days. Appeals relating to zero tolerance violations will not be considered. Cotch Citi's decision on appeal is final.

8. Reporting a Concern

If you experience or witness a violation of these Guidelines — whether at an Event, on someone's profile, in a message, or anywhere else on the Platform — please report it. We cannot act on things we do not know about.

You can report a concern by:

• Using the 'Report' button available on all listings, profiles, posts, and messages within the App.
• Emailing our Trust and Safety team at [email protected].

All reports are treated confidentially. We will not reveal your identity to the person you have reported. We will acknowledge all reports within 48 hours and will provide an outcome within 14 business days for non-urgent matters.

9. Updates to These Guidelines

Cotch Citi may update these Community Guidelines from time to time to reflect changes in the law, the nature of the Platform, or feedback from the community. Where changes are material, we will notify Users via email and in-app notification at least 14 days before the changes take effect. The current version of these Guidelines will always be available in the Platform's Help section.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Guidelines.